What Do I Do If My Amazon Package Never Arrived?

How do I get a refund on Amazon that was not received?

To request a refund on an eligible order:Go to Your Orders.Locate your order in the list and click Problem with order.Select your problem from the list.Select Request refund.Enter your comments in the text box.Select Submit..

What happens if I don’t receive a package from Amazon?

In the dropdown menu next to Select an issue, choose Where’s My Stuff. Then, in the menu next to Select issue details, choose Tracking shows delivered but item not received. The site will give you the choice of reaching out via email, phone, or live chat. Amazon will investigate the case and ultimately issue a refund.

Why does Amazon refund without return?

To keep customers in their good graces – especially if a product doesn’t live up to expectations and/or is defective – it’s probably Amazon’s way of saying “Thank you” to their best customers and keep them loyal by not asking them to go through the hassle of returning a crappy product. Restocking/shipping costs are hi.

Does Amazon investigate missing packages?

The buyer has 90 days to file a claim without the help of an Amazon rep so it can be argued the buyer has at least 90 days to report a lost or stolen package. Yes, sellers are responsible for lost packages. … Other buyers could give you few days to investigate.

How do I reach a live person at Amazon?

How to Call a Live Person in Amazon Customer ServiceDial 1-888-280-4331.Say “representative”You will be asked to briefly describe an issue you are calling about. Say it in few words.After that, the automated phone system will connect you to a live customer service agent from Amazon.

Can I get a refund if my Amazon package is missing?

Amazon Prime members receive very fast shipping, and if the package does not arrive, the company has a no-questions-asked policy and will provide a refund after 36 hours. If packages are late, Amazon will credit your account for the inconvenience. Go here to report a package missing from Amazon.

How do I contact Amazon if my package was not delivered?

Amazon missing packages:Call 1 (888) 280-4331- speak with customer service for a tracking update.Ask neighbors if they received the package.Wait 36 hours after the expected delivery date and time to file a claim.Start a claim with Amazon here. . .

Will Amazon replace stolen package?

Amazon asks customers to wait 36 hours after the expected delivery in case it turns up. Generally, the retailer should be able to send out a new package, or issue a refund if it’s clear the package was stolen or lost. Local police departments recommend filing theft reports as well.

What happens if I order something online but never arrived?

The order should be canceled and a refund issued promptly unless you indicate by the revised shipping date that you are willing to wait. If you don’t respond to the second notice, the seller should assume that you are not willing to wait issue a full refund promptly.

What do you do if a package never arrived?

Submit a Missing Mail search request at MissingMail.USPS.com. File a claim. Visit your local Post Office™ location for assistance in filling out a Missing Mail request. Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.