Quick Answer: Why Is My British Gas Smart Meter Not Connecting?

Why has my smart meter monitor stopped working?

The IHD needs a good charge on its battery, or to be plugged in, also it needs to be quite close to the actual electricity meter.

To reset it it turn it right off by holding down the power button for 10 seconds and then power it back on again, it should work..

How do I reconnect my smart meter?

Manually Reconnecting your 2nd Generation Smart Meter using your IHDPress the menu icon (it’s in the bottom right of your screen).Press TOP UP.Choose the fuel you want to reconnect. … Press OK.Enter the 20-digit code you’ve got via email or text (you’ll get separate codes for electricity and gas).

How do I pair my IHD with my smart meter?

You just need to give us a call on 0330 303 5063, so we can link your IHD to your smart meters. Once your IHD and smart meters are linked, press the on-off switch (the little black button on the left-hand side of your IHD screen), and lots of useful things will appear.

What is the problem with smart meters?

More than half of all smart meters ‘go dumb’ after switching – Half of the one million smart meter users who regularly switch energy supplier have seen their units lose their smart functionality, including displaying real time data and automatically sending readings to suppliers.

How do I reset my British Gas smart meter?

Restore my gas supply using my meterEnsure that all gas appliances are switched off.Press button A on your gas meter to wake the screen.Press B on your gas meter.Press and hold A until you hear the supply come on.

How do I reset my smart meter?

How do I reset my smart meter in-home display? You can reset your in-home display if you have connection issues, or if it stops updating. Unplug it from the mains and hold down the power button on the back for five seconds. Wait one minute, reconnect to power and switch it on.

How do I pair my smart meter display?

It usually takes about three hours. Press and hold the power button on the back of your smart meter display to turn it on. To turn it off, press and hold the same button for five seconds. Each time you turn the smart meter display on, it will show ‘Welcome to IHD2’ then ‘Attempting to pair’.