Quick Answer: Can You See Where Your Hermes Driver Is?

What does Hermes on its way mean?

Your parcel is with a courier, on its way to its destination, and can be expected to arrive.

Delivered.

The parcel has arrived at its destination, or has been left in a designated safe place.

Please note that tracking information for parcels sent from retailers will not always follow the route detailed above..

How do you speak to someone at Hermes?

The contact number for Hermes is available directly from their website at no or lower cost. To speak to Hermes on the phone, call 0330 333 6556.

Can I track my Hermes parcel without a tracking number?

If you don’t have a valid tracking number, please contact the sender who’ll be able to give it to you.

Can you redirect a Hermes parcel?

You can now divert your parcel at any point in your parcels journey to your chosen safe place or a neighbour. Just enter your 16 digit tracking number and delivery postcode to see the options available. How can I change my delivery address?

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

What does two day delivery mean Hermes?

2-Day: your order must reach us before 2 p.m. (Eastern Standard Time). It will be delivered within two business days. Overnight: your order must reach us before 2 p.m. (Eastern Standard Time). It will be delivered the following business day. This option is not available for addresses in Hawaii and Alaska.

What time do parcels stop being delivered?

Deliveries are typically between 7:00am and 1:00pm.

How do I get my tracking number?

Check the receipt Sometimes, the tracking number can be found on the receipt you receive for the purchase of the service, instead of the confirmation e-mail. Even if you cannot find the tracking number, you can contact the company itself and provide them with other information listed on the receipt.

Can you track a Hermes return?

The Hermes parcel returns service allows customers to return the eligible items to the seller. And k2track.com allows you to track your returning parcels. You’ll need an item’s label to track your returning delivery.

Do Hermes let you know a delivery time?

Depending on the retailer you’ve ordered from, you may get an email on the day of your delivery with a delivery time slot. … If they’re delivery attempt was unsuccessful they’ll leave a calling card. Look out for this as it’ll tell you when they’ll be making their next attempt.

Why has my Hermes Parcel been delayed?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

Does Hermes give you a time slot?

Hermes will text/email you on the morning of your delivery, with a time slot of 3 hours in which your parcel will be deliverd in. If you know you are not going to be in, you can arrange for your parcel to delivered to a safe place, your neighbour or you can change the delivery day/time.

How do I contact Hermes UK by phone?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

How do I find out where my Hermes parcel is?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

What time do Hermes normally deliver?

Courier received – your parcel is with your courier for delivery. Note that Hermes couriers operate between 8 am and 8 pm.

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

What happens if I’m not in when Hermes deliver?

Your courier will always make three attempts to deliver your parcel. … They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day. If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.