Question: How Do I Contact Telstra About A Complaint?

Who is the CEO of Telstra?

Andy Penn (May 1, 2015–)Telstra/CEO.

Is Telstra mail the same as BigPond?

The telco still operates the BigPond Movies brand. Now BigPond webmail will be shuttered in favour of a new service, Telstra Mail, that will replace and email for home broadband customers. Telstra is also shifting its customers off the Microsoft service and onto Telstra Mail.

Can you have 2 BigPond email addresses?

Yes – it’s possible to create additional mailboxes. When you sign in, you need to be doing so with your primary BigPond email address and password – if you’re using your Telstra username and password you won’t be able to add an additional mailbox.

How do I dispute a Telstra bill?

If you don’t have a Telstra ID, you can register for one here.Select the account you wish to dispute.Select Query this bill and follow the prompts to complete your query.

How do I complain to the NBN?

by phone to 1800 687 626 • by mail Locked Bag 27, Gold Coast MC, 9726 • by fax to Complaint Team 1800 106 033. nbn will seek to acknowledge written complaints within 2 working days.

Where is Telstra’s head office?

Melbourne, AustraliaTelstra/HeadquartersTelstra Corporate Centre is an office skyscraper in Melbourne, Australia. Standing 218 m high with 47 floors (43 used as offices), it is the 13th tallest in Melbourne. It is located at 242 Exhibition Street.

What is the phone number for Telstra faults?

13 22 03Call 13 22 03 to report the fault and set up call forwarding.

Why is my NBN not working?

If all of the indicator lights on your NBN router are off, this means the device is not getting any power or malfunctioning. If you are confident the power outlet that you have connected the NBN power supply or Network Termination Device to is working then your Network Termination Device may be faulty.

How do I access my Telstra shares?

Go to Enter your HIN/SRN and postcode.

How long does a Telstra refund take?

Refunds to your bank account can take up to five business days. We can also give a refund by cheque, or transfer the amount to another Telstra account. Cheque refunds may take 10-14 business days.

How do I access Telstra webmail?

Go to the Telstra webmail login page. Make sure you have your Telstra email (,, and password handy. Enter your Telstra email and password.

How do I contact Telstra customer service?

810 44 800 856 0000Telstra/Customer service

What are Telstra’s business hours?

For general enquiries call 13 2000. Available between 8am-9pm AEDT 7 days a week.

Who does Telstra bank with?

Commonwealth Bank quietly rolls over Telstra’s $1bn, 10-year deal.

How do I contact Telstra complaints from Australia?

contact us by one of the following methods:Phone: Please call the appropriate number and say “complaint”Personal Services.13 2200.Business Services.13 2000.Calls from Outside Australia.+61 2 9396 1193.TTY Calls:More items…

What is the email address for Telstra?

If you’re a current Telstra email customer with a, or a email address, you can update to Telstra Mail now. If you’re a new customer taking up a home internet plan, you’ll be issued with a identity so you can take up Telstra Mail.

Can you contact NBN directly?

Contact your service provider if you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN. … If your complaint is related to the NBN infrastructure, your provider will work directly with NBN Co on your behalf to fix the problem.