Question: How Do I Contact NinjaVan?

How do I email Ninjavan?

Feel free to reach out to us via email at support_ph@ninjavan.co or call us at (02) 8271 1501 if you need further assistance..

How do I track my order?

Track your order with a tracking numberOpen your Google Store order history.Find the order you want to track.Click Order details.Click Track it.

What is order number?

An eight or nine-digit number assigned to every order entered into the system.

What is tracking ID number?

The tracking ID is a string like UA-000000-2. It must be included in your tracking code to tell Analytics which account and property to send data to.

Can you track a package with an order number?

When the service is booked through a third party, freight or a parcel broker, an order number is assigned, different than the tracking number. … You can find this information on the email after you have placed the order, and we can check the status of your shipment with that number.

Why is Ninja van delivery pending?

Pending pick up means the seller has already committed to giving it to Ninja van by a certain time. For further assistance, you may liaise with your seller. Delivery has failed and the Order is pending re-schedule. Kindly reschedule your order for next delivery attempt.

What is Ninja Pack?

Each Ninja Pack comes with Ninja Van’s proprietary real-time tracking technology that allows you to know exactly where your parcel is, anywhere, anytime. For more convenience, you can now drop-off your Ninja Packs at any of our 400+ drop-off locations islandwide.

What is the meaning of arrived at sorting hub?

“Arrived at sorting HUB” = Parcel that is in the Ninja Xpress warehouse and is still in process by Ninja Xpress. “En-route to Sorting HUB” = A successful parcel is taken from the sender, and the package is still carried by the courier.

How fast does Ninjavan deliver?

After we pick up your Ninja Packs from our drop-off point, they will be delivered to your recipient within 1 to 3 working days, anytime between 9am-10pm.

Does Ninjavan deliver on weekends Singapore?

We employ a 3rd-party delivery service by Ninja Van, to ensure that your parcel gets to you on time, safe and sound. They can deliver from Monday to Saturday (9am-10pm), excluding public holidays and eve of public holidays such as Christmas and Chinese New Year.

How do you send a Ninjavan?

How to Use Ninja Packs ?Buy your Ninja Packs. You can buy Ninja Packs online here and now, or at any of our partners’ stores islandwide. … Login to Ninja Dashboard. … Create a new order. … Drop-off Ninja Packs. … Track your parcel effortlessly. … We’ll deliver your Ninja Packs!

Does Ninja Van PH deliver on Sunday?

Ninja Van operates from Monday to Saturday excluding Public Holidays. In the event that delivery fails, you will receive a message via email or SMS to reschedule your delivery. The soonest you may reschedule your delivery would be the next working day.

How much is delivery on Ninja van?

Local ShippingMode of DeliveryNinja Van Standard CourierNinja Van Express CourierCostSGD2.50 (flat)SGD4.50 (flat)TrackingYesYesDelivery Lead Time1-3 working days1-2 working daysDoorstep DeliveryYesYes1 more row

What is NinjaVan own packaging?

NinjaVan Own Packaging (OP) is a service we provide to Shopee sellers that allows them the freedom to ship out package(s) up to 50 kg of weight and up to 100 cm per side dimension. These types of parcels begin with the prefix – SOP (i.e. SOP123456789).

How do I arrange my parcel collection?

How to arrange our courier service?Head to our quote and book page and enter your parcel details.Select your preferred service and pickup/drop off option.Choose additional compensation cover if required.Pay by credit card, debit card, or Paypal.The parcel label will be emailed for you to print and affix to the parcel.

Is Ninjavan suspended?

In light of recent government initiatives to control the spread of COVID-19, Ninja Van Philippines has decided to suspend all its Luzon operations today, March 17, 2020. During this time, we will ensure full compliance with the government and regulatory authorities with regard to the quarantine.

How do I get my parcel from Ninja van?

At Ninja Points: Provide your name and Tracking ID to the staff at the Ninja Point….At Ninja Boxes:Scan the QR code sent to you or enter your Tracking ID to collect your parcel.Proceed to the locker number shown on the screen.Collect your parcel from the locker.